Corporate leaders are making more demands on managers to maintain high levels of employee engagement, and HR professionals are drawing on a variety of strategies to get managers involved in nurturing an engaged workforce. Employee engagement has a direct impact on worker performance, dedication to mission and drive in helping an organization accomplish its goals.
Research has shown that employee engagement is higher when responsibility for sustaining it is spread throughout an organization. When companies take proactive steps to help managers recognize employees, they are more likely to reap rewards in the form of better employee productivity, improved customer service, revenue growth and return on working capital, according to a new executive briefing released by Madison Performance Group. The paper offers specific strategies companies can use to support a front line manager’s role in enterprise wide engagement efforts.
The relationship between line managers and employees is very important. It is often the line manager who is predominantly responsible for the mood of the team. An effective, encouraging, engaging manager can motivate the team to produce excellent results even when times are difficult. Organizations need to ensure line managers receive effective training and support from their superiors.
A successful line manager will be one who:
Communicates with the team effectively. Communication anywhere anytime is of utmost importance. While there may be instances where the manager might have to withhold information for reasons of confidentiality, an effective manager would always pass down relevant information to the team members. Timely sharing can go a huge way in motivating and keeping the team on the same page. Also, sharing ideas and discussing processes leads to innovation as well as helping employees to have a stake in the organization.
Provide relevant training: Helping employees to understand the reasons behind processes and requests is far more productive than giving orders. Not only will this help the employee to feel responsible for the task it will also help them to be proactive in the event of a crisis. Investing in time, money and energy to train up the team only sends across a positive vibe in the organization and can do a great deal to improve employee morale and engagement levels.
Create successful working relationship: It has been found that engagement dramatically increased when managers were found to spend time with their team members. When employees and managers begin to separate and not engage in the fun and little weird activities held at work, the sense of family becomes eroded, and the heart and soul of the company changes,
It has been found that 80% of the extent to which an employee is engaged is down to the approach of their line manager 62% of employees consider that their manager motivates and inspires them. In these days of downsizing and lean workforce and engaged employee is an absolute must to produce results. An engaged workforce positively reflects on the line manager in charge as he has a vital role to play.