An “engaged employee” is one who is fully involved in, and enthusiastic about, his or her work, and thus will act in a way that furthers their organization’s interests. An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organization. It is a positive attitude held by the employees towards the organization and its values.
According to a survey conducted by the Boston Consulting Group and the World Federation of People Management Associations, executives from around the world say that enhancing employee engagement is one of four most critical HR topics to focus on in volatile times—along with managing talent, leadership development and strategic workforce planning. Not only does engagement have the potential to significantly affect employee retention, productivity and loyalty, it is also a key link to customer satisfaction, company reputation and overall stakeholder value
Categories of employee engagement
According to Gallup there are there are different types of people:-
Engaged-“Engaged” employees are builders. They are aware of the desired expectations concerning their role and they can meet and exceed those expectations. They perform at consistently high levels and use their talents and strengths at work every day.
Not Engaged-Not-engaged employees tend to concentrate on tasks rather than the goals and outcomes they are expected to accomplish. They want to be told what to do, just so they can do it and say they have finished. Employees who are not-engaged tend to feel their contributions are being overlooked, and their potential is not being tapped. They often feel this way because they don’t have a productive relationships with their managers or with their coworkers.
Actively Disengaged–The “actively disengaged” employees are not just unhappy at work; they’re busy acting out their unhappiness at the work place .They sow seeds of negativity at every opportunity. As workers increasingly rely on each other to generate products and services, the problems and tensions that are fostered by actively disengaged workers can cause great damage to an organization’s functioning.
The Gallup Employee Engagement Index reported that only 33 percent of workers are engaged in their jobs, 49 percent are not engaged, and 18 percent are actively disengaged. Gallup researchers, who base the Employee Engagement Index on a survey of nearly 42,000 randomly selected adults, estimate that disengaged workers cost U.S. businesses as much as $350 billion a year. Where this can be seen as an alarming statistic, it also provides the management with an opportunity to steer their disengaged workforce to a more engaged one.
What influences employee engagement?
Employers that engage workers actively and encourage them to be creative will attract top-notch candidates and retain loyal employees, which can be a competitive advantage, recent research shows.
IMR research group surveyed nearly 2,000 workers throughout the United States and found that the key drivers of employee loyalty include employee empowerment for decisions, trust between management and employees, opportunities for professional development and active encouragement of creativity.
How to bring about an engaged workforce?
Quantum Workplace (the research firm behind the “Best Places to Work” programs in more than 40 metro areas) has identified five key factors that set companies with higher engagement scores apart from others. Such companies:
- Set a clear, compelling direction that empowers each employee.
- Engage in open and honest communication.
- Maintain a focus on career growth and development.
- Recognize and reward high performance.
- Provide employee benefits that demonstrate a strong commitment to employee well-being.
Progress, contributing to the business, development, recognition, empowerment, purpose, trust and autonomy factors often show up in survey findings as issues that affect engagement. The challenge: identifying factors that are right for your business—and managing them. Giving people the opportunity to do what they do best fosters engagement at the company. Good job fit has translated into lower-than-industry-average turnover and a connection with customers.
Employee engagement matters a great deal, not only to HR professionals but also to business leaders because employee engagement directly affects a company’s financial health and profitability. Hence employee engagement strategies should be one of the things that are foremost in creating an HR plan for an organization.